When will my order ship?

We process all orders within 1 working days. The exception is if your order include a pre-order or if it's a custom item. Then the timeline will be communicated to you before you place your order and we we will give you updates if any timing is changing.If we for any reason can't fulfil your order within this timeline we will reach out to you immediately.

Where do you ship to?

We ship to New Zealand and Australia.

I have a question about my order, what should I do?

Please contact our customer service team here and they are more than happy to help.

Do you have a physical store?

Sorry we don't. We only operate as an online store. If you wish to view any of our products you can order samples here.

Do you have click & collect?

Sorry we don't have any click & collect option.

What is your return policy?

You can find out more about our return policy here

How much is shipping?

You can find out more information about our shipping costs here.

Why can I not return samples, single sheet tiles and opened products?

Unfortunately, we cannot accept returns for samples, single-sheet wall tiles, or any opened products. Since these are peel-and-stick items, even the slightest lift at the corner can compromise the adhesive, making them unsuitable for resale. We appreciate your understanding!

Edge Trims for Wall Tiles

Complete your self-adhesive wall tiling job with smart accessories.

Vinyl Home -Gift Card

Shopping for someone else? Treat them with a DIY gift card and let them select their favourite design.

Set of vinyl cutting tools including a ruler, blade, and accessories on a white background.

Tool Bundle
Get all the tools you need for your project

DIY 101 〉FAQs 〉Order Information | Wall Tiles | Adhesive Vinyl | Window Film

DIY Vinyl Renovation FAQs | Vinyl Home

All you need to know about adhesive vinyl, peel & stick wall tiles and window film. We’re here to guide you from idea to finished project. We love a successful DIY makeover and if a product is not right for your project we will say so.

If you can't find the answer to your question here, please get in contact with us and our lovely customer service representative is more than happy to help! Don't forget to check out our video tutorials in the DIY 101 tab in the main menu.

Order Information - FAQs

: We process all orders within 1 working days. The exception is if your order include a pre-order or if it's a custom item. Then the timeline will be communicated to you before you place your order and we we will give you updates if any timing is changing.
If we for any reason can't fulfil your order within this timeline we will reach out to you immediately.
: We ship to New Zealand and Australia.
: Please contact our customer service team hereand they are more than happy to help.
: Sorry we don't. We only operate as an online store. If you wish to view any of our products you can order samples here.
: Sorry we don't have any click & collect option.
: You can find out more about our return policy here
: You can find out more information about our shipping costs here.
: Unfortunately, we cannot accept returns for samples, single-sheet wall tiles, or any opened products. Since these are peel-and-stick items, even the slightest lift at the corner can compromise the adhesive, making them unsuitable for resale. We appreciate your understanding!