Shipping & Delivery Information
Order processing time
We process and dispatch all standard orders from Auckland, New Zealand, within 1 business day of receiving your payment in full. Any orders placed on a Saturday, Sunday, or public holiday will be processed on the next business day.
Exclusions & Delays:
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Custom & Pre-Orders: Standard 1-day dispatch does not apply. Specific timelines will be communicated before you place your order, and we will keep you updated if anything changes.
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Unexpected Delays: If for any reason we are unable to meet our standard 1-day dispatch timeframe, we will contact you immediately.
Packaging & Tracking: We use sturdy boxes for larger orders and durable courier bags for sample orders to ensure your items arrive safely. You will receive an automated email with tracking details as soon as the courier collects your parcel.
Postage and packaging prices New Zealand
✓ Flat Rate courier with authority to leave $12.00
Add signature required: + $1
✓ Free NZ Sample Pack Shipping for adhesive vinyl and window film samples
Delivery Target New Zealand
North Island: Overnight
South Island: 2-3 working days
Rural: Island + 3 working days
Postage and packaging prices Australia
All Australian shipping rates are calculated based on the total weight of the items in your order.
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Starting Rate: Rates start from $19 AUD for the lightest weight category.
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Final Price Guarantee: The precise shipping cost is calculated automatically and displayed on the Checkout page before you enter payment details. There will be no additional shipping costs added by us after this point.
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Delivery Target: 3–10 working days.
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Oversized Items (120cm+ Rolls): Extended delivery times apply. Due to standard courier size restrictions, extra-wide rolls must ship via Aramex. While this avoids alternative carrier fees that are $100+ more expensive, Aramex can experience major transit delays on these oversized routes. If your project is urgent, please contact us for a faster courier quote before ordering.
- Free AU Sample Pack Shipping for adhesive vinyl and window film samples
⚠️ Important: Import Duties & GST Advisory
As we ship from our New Zealand warehouse, orders entering Australia are subject to Australian Border Force regulations.
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Orders Over $1,000 AUD: These are classified as a "Formal Entry" by the Australian Government. You will be responsible for paying import duties, an additional border GST, and carrier processing fees upon arrival.
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GST & Double Taxation: Our website automatically charges GST at checkout. For orders over $1,000, this may result in being charged GST twice (once by us and once at the border).
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Manual GST-Free Orders: If you are placing an order over $1,000, please contact us before purchasing. We can create a manual invoice for you that excludes GST to prevent double-taxation.
Express Shipping Requests
Looking for faster delivery? We can provide custom quotes for Express Courier services.
- Add your desired items to the cart.
- In the "Order Notes" section at checkout, type: "Please provide a quote for Express Shipping."
- Complete your order with standard shipping.
- We will calculate the extra cost and contact you with a quote. If you choose to proceed, we will send a separate link for the remaining balance.
Pre-orders
For pre-orders we give an estimated time when your product will ship. Please note that if you purchase a pre-order item at the same time as other in stock items, your entire order will ship when your pre-order item becomes available. If you wish to receive in stock items sooner, please place a separate order for them.
Change of address
Once you complete your order it will automatically feed through to our order processing team. They process orders as they come through, which means we can't alter an order or address once an order has been finalised.
For this reason please make sure that your shipping address is up to date. For some payment options (like express payment) and if you already have an account with us this information will be preset at checkout, so please ensure it is correct.
Our Courier Partners (NZ & Australia)
We utilise a variety of trusted courier networks to deliver your orders quickly and cost-effectively. Because we no longer rely on a single default carrier, your parcel will be assigned to the most efficient courier available for your specific region and package size.
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Standard Items: We use a wide range of reliable courier partners across both New Zealand and Australia to ensure fast transit times.
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Oversized Items (120cm+ Rolls to Australia): All extra-wide rolls measuring 120cm or longer must be shipped via Aramex due to strict size restrictions with other international carriers.
Please Note for Australian Oversized Deliveries: Aramex is currently the only economically feasible option for shipping these 120cm+ lengths to Australia, as alternative carriers are generally $100+ more expensive. However, please be aware that Aramex can experience major transit delays on these specific oversized routes.
If you are an Australian customer purchasing 120cm+ rolls and require a faster delivery time, please contact us before ordering. We are happy to provide you with a custom quote for an alternative courier.
Carrier Preferences If you have a specific preference (or wish for us to avoid a particular carrier), please state this clearly in the "Order Notes" field during checkout. We will do our best to accommodate your request, though choosing a non-standard carrier for your route may incur an additional fee.
